Your Threadbird Order is Being Processed: What Now?

When you place an order with Threadbird, our team immediately begins moving it through the system. You can help that process go smoothly and as quickly as possible by making sure your customer service rep has all artwork, sizing, due date (if specific) and shipping address with your order. We’ll handle the rest!

What exactly do we mean by “your order is being processed“? We’re glad you asked!

Once you’ve accepted and paid your invoice, here’s what’s next:

Your digital mocks are created. You should receive the mock for approval within 48 hours (usually faster).

  • Once you get the mock, double (maybe even triple) check the following:
    • Your Ship To address – This might seem obvious, but it prevents headaches down the road.
    • Finishing Options (printed tags, hang tags, fold and bag, etc.) – Do you have any? Are they shown on the mock?
    • Garment count for each size – Are all sizes and counts accurate?

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Our Purchasing department orders your blank garments.

  • We order your blanks right away to speed up your turnaround time. If you want to change your blanks, please let your customer service rep know as soon as possible to prevent additional delays and/or fees.

Your order goes into production.

  • Average production time after mock approval is 5-7 business days.
  • Any finishings and/or complex jobs may require additional time. Turnaround time is an estimate and not guaranteed.
  • If you have a specific due date, please be sure to let your customer service rep know when placing your order.
  • Questions or concerns about your order in the meantime? Contact printing@threadbird.com.

Your order is on the way!

  • You can expect an email with tracking information as soon as your order has shipped.
  • As much as we cross our fingers that it won’t be an issue, we can’t be held responsible for any shipping exceptions, i.e. inclement weather, lost packages, etc.

We understand you’re excited to get your order, so you can count on us doing everything we can to make that happen as soon as possible while delivering the best quality!


Turnaround Time: What’s Really Happening?

So you’ve placed an order with us and are wondering, “What’s next?” or “How long is all this production stuff going to take?” Well, we can assure you that the Threadbird team is hard at work to keep your order moving and to get the best final product possible to your door.

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Here’s what happens once you submit and pay for your order.

Your digital mocks are created. Our Art & Mocks team immediately starts working to put together your designs and all necessary details for your approval before handing the final mock off to the printing team. You should receive it within 24 hours and the faster you approve the faster we can keep your order moving.

Our purchasing department orders your blank garments. We order your blanks right away to speed up your turnaround time. If you want to change your blanks, please let your customer service rep know as soon as possible to prevent additional delays and/or fees.

Your order goes into production. The average production time from mock approval is 5-7 business days. Any finishings or complex jobs may require additional time, which means turnaround time is an estimate and not guaranteed. If you have a specific due date, please be sure to let your customer service rep know when placing your order. If you have any questions or concerns about your order in the meantime, please contact us at printing@threadbird.com.

 And finally, your order is on the way! We’re big fans of this part. We love when our customers finally get to see their finished product in person. Once you receive your order let us know what you think! Share some pictures and tag us on Twitter or Instagram or let us know if we can do anything else. We want to know how your experience was.

And that’s it! Not too bad, huh? If you’re ready to start the process, you can go here, or you can contact us at printing@threadbird.com.


Common Misconceptions: Screen Printers Carry Stock

In this series of articles, I am going to attempt to uncover some of the most common misconceptions that customers have about screen printing. Hopefully through these articles the world of screen printing will make more sense to you and lift the veil of mystery behind how your t-shirts actually get made.

The first misconception that customers have about screen printers is that they actually stock t-shirts on their shelves. A few years ago, when I was getting shirts printed for my band, I just assumed that the screen printer had all the t-shirts on hand. Working at Threadbird has shown me that many people have the same assumption.

So lets talk a bit about the reasons, positives and negatives, why most screen printing companies don’t carry stock themselves.

Reason #1: Too many brands, styles and colors

Let’s use our most popular selling t-shirt, the American Apparel 2001 unisex tee, as an example. The AA 2001 alone (not including the AA 2001 Organic) comes in almost 60 different colors and 7 different sizes! Take a moment to envision how much warehouse space would be required to stock that inventory. Now multiply those numbers out over the 30+ styles of standard crew neck t-shirts that Threadbird offers…

Reason #2: Manufacturers, wholesalers and shipping times

There are wholesalers out there that specialize in buying stock directly from manufacturers. These companies warehouse and ship stock to screen printers within a matter of days! They have the warehouse space, buying power and shipping power and play a vital step in the success of getting your t-shirts to us, allowing us our to concentrate on our specialty, screen printing.

Reason #3: Money, money, money…

Most importantly, not stocking inventory allows us to keep costs down and keep customers happy.

Does ordering stock slow down the process?

The entire screen printing process (normally) takes around two weeks to complete and getting stock only takes a matter of days which really never effects the customer. The only times there might be an issue are if a customer changes their mind on what stock they want after an order is placed or suppliers (occasionally) run out of certain sizes or colors. Having stock run out is not very common, but can happen from time to time. In the event that certain stock does run out, Threadbird is excellent at finding you a comparable option.

How will I know if I like the feel and fit?

Threadbird will gladly order sample blanks for you so that you know exactly how the shirt will feel, fit and look. Never hesitate to ask your Threadbird rep if you have questions on blanks or if you really want a hands on approach have them order you some blanks and compare for yourself!

We hope this helps! Stay tuned for the next installment of Common Misconceptions…

Cheers,
Adam Hendle
adam@threadbird.com
@iamthetrend