So you’ve placed an order with us and are wondering, “What’s next?” or “How long is all this production stuff going to take?” Well, we can assure you that the Threadbird team is hard at work to keep your order moving and to get the best final product possible to your door.
Here’s what happens once you submit and pay for your order.
Your digital mocks are created. Our Art & Mocks team immediately starts working to put together your designs and all necessary details for your approval before handing the final mock off to the printing team. You should receive it within 24 hours and the faster you approve the faster we can keep your order moving.
Our purchasing department orders your blank garments. We order your blanks right away to speed up your turnaround time. If you want to change your blanks, please let your customer service rep know as soon as possible to prevent additional delays and/or fees.
Your order goes into production. The average production time from mock approval is 5-7 business days. Any finishings or complex jobs may require additional time, which means turnaround time is an estimate and not guaranteed. If you have a specific due date, please be sure to let your customer service rep know when placing your order. If you have any questions or concerns about your order in the meantime, please contact us at firstname.lastname@example.org.
And finally, your order is on the way! We’re big fans of this part. We love when our customers finally get to see their finished product in person. Once you receive your order let us know what you think! Share some pictures and tag us on Twitter or Instagram or let us know if we can do anything else. We want to know how your experience was.