How To: Have A Smoother Ordering Process

Sometimes in life there are opportunities to make things a whole lot easier on yourself (and others). Placing an order with us is no exception to that rule.

When you are ready, there are few simple steps you can take to guarantee a smooth and pain-free order process. Your Customer Service Rep may also want to hug you.

1. Details, Details, Details.

The more details you provide when you submit your quote request, the faster you’ll get your prints! Give us any and all details you have. There’s rarely such a thing as too much information in this case. The more we have the easier it is for our Customer Service Reps to quickly and accurately build your estimate with minimal back and forth and revisions.

What kind of details are we talking about?
  • Print location – Where do you want your design printed (Front, Back, Sleeve, etc)? Will you have more than one print location on the same shirt?

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How To: Getting the Best Screen Print from Your Design Files

So you’re ready to place a garment order. What’s next, you ask? There will be a number of steps to make sure we have everything you need, one being “high resolution or vectorized artwork”. What the heck does that mean? Well, allow us to explain.

High quality artwork is crucial in the screen printing process. The design you print is a major selling point for any clothing brand, band or retail company. It’s the reason your customers want to buy it from you, and we want all of our customers to succeed. Below we’ll answer some of the top questions that our customers have about artwork files.

“What’s a vector file?”

A vector file is a scalable art format that is most commonly associated with Adobe Illustrator. It’s a file that can be sized small enough to print on a baby onesie or large enough to fit on a billboard without any degradation or loss of clarity. It’s the favored file format of screen printers because it can be easily resized should the artwork require it.

“What does ‘high resolution artwork’ mean?”

It means that when zoomed in at 100% on an image, it has well defined, crisp lines. The two images below help illustrate that. On the top you see two seemingly identical images, but when you zoom in on the two images you’ll see the contrast between the two. The left image is muddy and not well defined. The image on the right, however, is clean without any blurriness or distortion.

  • Low Resolution Artwork File
  • High Resolution Artwork File

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Threadbird Printing 101

For anyone new to Threadbird Printing, here’s a basic rundown of how our screen printing ordering process works. Feel free to leave any questions in the comments, and I’ll be sure to answer them. Thanks!

Step 1: Get Acquainted

When you start thinking about placing a print order, take a few minutes to look through the Website. We list our pricing, file prep and provide tons of tips. Reading through this info will make sure you don’t hit any surprises along the way.

If you can’t find something you’re looking for, drop us an email and we can get you a custom quote.

Step 2: Your Design

Next, you’ll need to get your design ready for printing. Your artwork should be sized to print, in either a 300 dpi file or in a vector file format. See our File Prep page for more info on how to prepare your order, including downloadable shirt templates and imprint sizes.

We like to receive your files with colors separated into different layers, but if you’re not able to do that yourself, we can do it for you. If you’re not sure how many colors it will take, feel free to ask in advance.

We would also prefer to set the halftone pattern. If your design has large halftone dots it isn’t a big deal, so just ignore this, but if it is for detail and shading, your print will come out better if you allow us to set them. We have everything calibrated for the dot gain we will get using our inks and it is impossible for us to adjust for dot gain if the half tone is preset. Another issue that can come up is moire pattern, that is where we get an unwanted pattern in the final print caused by the halftone angle being set incorrectly.

It also helps us a lot when you know the Pantone color of the inks you want to use, so if you know those, please include them.

Step 3: Place Your Order and Send Your Art

Using our online order form (Coming Soon), you’ll give us your contact info and specify your print placement, product, sizes and colors. Very important: If you need your order by a certain date, be sure to note it here.

Email all artwork files to printing@threadbird.com. If the files are too big to email, please use YouSendIt.com.

Step 4: Approve Estimate and Pay Invoice

Once you place your order, we’ll use our trusty FreshBooks system to send you an estimate with your final charges, including shipping costs. If you need to make any last changes, this is the time to do it.

Once you accept it, we’ll send you the invoice, which you can pay online by credit card, PayPal or through the mail by check. If you mail a check your order maybe delayed until the check has been received and the money has cleared.

Once your order is paid, we’ll order your blanks and get rolling!

Step 5: Approve Mock

Before we put your items on the press, we’ll send you a digital mock up for final approval. It shows your garment color, print placement, print size, ink colors and final quantity. We do this to make sure everyone is on the same page. Once you approve it, we are smooth sailing.

Step 6: On the Presses

Step 7: Receive It and Love It… and Sell It!

You will get the shirts in 8-12 business days, plus average shipping time, via UPS.