How To: Have A Smoother Ordering Process

Sometimes in life there are opportunities to make things a whole lot easier on yourself (and others). Placing an order with us is no exception to that rule.

When you are ready, there are few simple steps you can take to guarantee a smooth and pain-free order process. Your Customer Service Rep may also want to hug you.

1. Details, Details, Details.

The more details you provide when you submit your quote request, the faster you’ll get your prints! Give us any and all details you have. There’s rarely such a thing as too much information in this case. The more we have the easier it is for our Customer Service Reps to quickly and accurately build your estimate with minimal back and forth and revisions.

What kind of details are we talking about?
  • Print location – Where do you want your design printed (Front, Back, Sleeve, etc)? Will you have more than one print location on the same shirt?

front1

 

back

  • Pantone colors – If you have any specific colors that you would like to print, you will need to provide us with a color from the Pantone Coated Swatch Book. If you don’t have a book, we will do our best to match the color we see on our screen to the one in your artwork, but be aware that oftentimes colors can appear differently from monitor to monitor.
  • Any special printing details – Does your print need to be a specific size? Does it need to be off-center? Remember, be specific if you need to!
  • Ink type – This will largely depend on the garment type you are using, however, let us know if you have a preference and we can tell you if it will work. You can learn more about your options here. You can also check out more about our ink printing styles in this blog post

2. Give Us the Breakdown.

We also need to know all the details about the garments you would like to print on. Which garments? Which garment colors? What is the size breakdown?  The more details, the merrier. Not sure which garments to print on? Don’t worry, just ask! One of our CSR’s can help you determine which garment(s) will be best for your particular project. You can also browse our garments here.

Screen Shot 2015-08-12 at 2.11.34 PM

When you’re figuring your number of garments, make sure you keep our minimums in mind! For example, all 1-2 color prints require a minimum of 24 pieces. You can get all the details about our minimums here.

3. Not Just Any File Type…

To create a mock that will result in the best end result for your print job, our Art & Mocks team will need a high resolution vector file. Not sure if your file is what we need? Check out our File Prep page or this blog post for more details about what we’re looking for.

Before submitting your artwork, make sure your file is:
  • High Resolution
  • 300 dpi (dots per inch)
  • The desired size you want it printed
  • NOT: a photo, sketch, Paint or Word file, etc.

It’s as simple as that! Once you’ve submitted your Quote Request Form, one of our lovely Customer Sales Reps will build your estimate and before you know it your order and mocks will be approved, we’ll work our printing magic and your order will be on it’s way to your door.

Have questions? We’ll gladly answer them! Just shoot us an email at printing@threadbird.com.

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